AMITIAE - Monday 14 April 2014
Cassandra: Office for the iPad in Thailand - Minor Stirrings from Microsoft
By Graham K. Rogers
Even without a subscription of $99.99 a year to be able to use it fully with Office 365, it would have been nice to check it out, but that was not possible. It is still not possible. The suite is only available in 135 countries and in Asia-Pacific cannot be downloaded by users in Thailand, Japan, Nepal or Pakistan (although it is available in India). That has remained unchanged
It can be downloaded in neighbouring countries such as Cambodia, Indonesia, Laos and Malaysia. There was some frustration expressed about this online.
Not here in Thailand you Don't
During the long weekend, I was at home avoiding the heat and the crowds, when the phone rang. I did not recognise the number which started with a +60 prefix (Malaysia). It was Microsoft.
The voice at the other end was following up on my telephone query of 28 March and he wanted some more information concerning my problem. I had initially thought it was the promised contact from Waggener Edstrom Communications, but the conversation quickly confirmed that this was about the Tech Support contact. The caller also had no knowledge about that other contact.
I had to explain that it was not really my problem as I am not a user of Office. I just wanted a look. Perhaps hundreds of others (or more) in Thailand who do not have access to the app - while those in neighbouring countries like Cambodia, Indonesia, Malaysia and Singapore do - may also want to try the app.
It was suggested that I use the iTunes store in another country. Apart from the questionable nature of this (I do have a rarely-used UK account), that is not the problem: users in Thailand do not have access to this suite of apps. Not me. I care not a whit for Microsoft, but there are quite a few users in Thailand who do use Office, and who do have iPads. And, yes, One Note is here, One Drive too, as well as Office 365 Admin and other Microsoft apps. But not Office.
We discussed the possible reasons for the non-availability of the suite, including fonts which I felt unlikely as Thai on the iPad is quite possible, and the fonts of Cambodian are just as complex; copyright could be a problem, but it would be nice to know; or perhaps someone just forgot to check the right box (or didn't care). Whatever the reason, rather than leave users in a sort of limbo, it would be nice to know.
There was a confirming call a short while later and he told me that he was putting my query higher up the line. Wise. I also reiterated the simple points that I and users here should be told:
Not the Office you were Looking for
Graham K. Rogers teaches at the Faculty of Engineering, Mahidol University in Thailand where he is also Assistant Dean. He wrote in the Bangkok Post, Database supplement on IT subjects. For the last seven years of Database he wrote a column on Apple and Macs. He is now continuing that in the Bangkok Post supplement, Life.
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